When managing contingent labor through Managed Service Programs (MSPs), agility and adaptability are crucial. Broadleaf leverages a flexible, client-centric approach that ensures our MSPs meet the unique demands of each organization. Our ability to swiftly adjust to dynamic business environments while offering customized solutions makes us a preferred partner for clients who need to stay competitive and efficient. Whether it’s fostering collaboration with suppliers or leveraging advanced analytics for visibility into contractor data and spend, Broadleaf’s MSPs are designed to deliver results at every turn. 

Agile MSPs: Collaborating to Meet Your Needs in Real-Time 

At the core of our MSPs is a culture of continuous collaboration and real-time responsiveness. We understand that every company is at a different stage of growth—some may have sophisticated technologies in place, while others need more support in areas like data visibility or supplier management. Broadleaf’s ability to customize our reporting tools and tailor service delivery based on a client’s unique situation is a testament to our agility and problem-solving expertise. 

Here’s a real-world example of how our flexibility and rapid response helped a global leader in consumer packaging and industrial products, with over $5 billion in revenue and 23,000+ employees spread across 30+ countries. 

The Challenge 

Our client initially sought to enhance their contingent labor visibility through a technologically advanced MSP solution. As they expanded operations by acquiring new facilities, their decentralized structure became more complex, with each plant running autonomously and with varying levels of sophistication in managing contingent labor. This posed significant challenges in standardizing practices and achieving cost-saving goals across the enterprise. 

Related Blog – How MSPs Drive More Holistic Total Talent Acquisition Solutions

The Solution 

Broadleaf responded with a flexible and adaptive solution, pivoting quickly as the client’s needs evolved. Rather than imposing a one-size-fits-all approach, our dedicated team assessed each facility’s operations, categorizing plants by volume and tailoring our engagement accordingly. For high-volume plants, we established frequent touchpoints with weekly check-ins to ensure swift communication and alignment with business objectives. For smaller plants, we maintained regular, but less frequent, engagements to ensure continued oversight and optimization. 

This dynamic approach allowed us to respond to challenges at each facility individually while keeping a cohesive, company-wide strategy in place. Our teams—including a Director of Client Delivery, Talent Acquisition Advisors, and Client Operations Support—provided ongoing adjustments and solutions to ensure the client’s evolving needs were met in real time. 

The Results: Agile Execution, Tangible Outcomes 

Broadleaf’s adaptability and tailored approach yielded significant outcomes for the client: 

• Cost Savings: We delivered over $3.6 million in cost savings, far exceeding original projections. This included annual savings of $175,000 with a further 25% reduction in costs. 
• Enhanced Financial Agility: By optimizing payment terms, we improved the client’s working capital by seven days, boosting their financial agility. 
• Diversity Commitment: We committed 3% of total spend to diverse suppliers, including women-owned, minority-owned, small, LGBTQ, and veteran-owned businesses, with plans to expand partnerships with even more diverse suppliers. 

Conclusion 

At Broadleaf, agility isn’t just a capability—it’s the foundation of how we deliver results through our MSPs. By remaining nimble and responsive, we help clients navigate complex, evolving business environments and achieve success through customized, flexible solutions that drive both immediate and long-term results. 

Read the full case study.  

Take our MSP Quick Assessment to see if Managed Service Programs are right for your organization.  

Why Broadleaf? 

Broadleaf’s MSPs are built on a foundation of flexibility and customization. Whether it’s a particular department, job type, or location, our MSPs can be tailored to fit each client’s specific needs. We are dedicated to delivering a hands-on, engaged MSP experience and to working closely with our clients to achieve exceptional outcomes. 

By choosing Broadleaf, clients gain a strategic partner committed to meeting their goals and delivering value through every stage of the MSP lifecycle. Our agility, coupled with a commitment to collaboration, positions us to help clients navigate complex challenges and drive successful outcomes. Broadleaf’s Managed Service Programs aren’t just flexible—they’re designed to transform the way clients manage their contingent workforce, achieve cost savings, and engage suppliers for optimal performance. 

Related E-Book – Evaluating and Implementing a Second-Generation MSP

Contact us today to discuss how MSPs can work for your organization.  

This blog was authored by Derrick Ryskamp.