Meet Julie Miller, a Client Operations Specialist at Broadleaf who brings a wealth of experience and a passion for problem-solving to her role. From her roots in Lakewood, NY, to her current position at Broadleaf, Julie’s journey is a testament to adaptability, continuous learning, and the power of embracing new challenges. 

A Diverse Career Path 

Julie’s professional journey began after earning her associate’s degree in science with a major in Biology from Kent State University. Her career took an unexpected turn as she ventured into banking from 1998 to 2021, where she honed her skills in handling regulatory complaints and administrative tasks for the regional commercial finance division. 

During this time, Julie also gained valuable experience in retail, serving as an assistant store manager, interim store manager, and hiring manager for a high-volume retailer. This diverse background equipped her with essential problem-solving and leadership skills, as well as the ability to adapt quickly to changes and identify process improvements. 

Life at Broadleaf 

As a Client Operations Specialist at Broadleaf, Julie’s day-to-day responsibilities are diverse and challenging. She manages timesheets and expenses, processes work order modifications, handles billing corrections, and assists with team projects. Her role also involves triaging support cases, responding to inquiries from client managers, suppliers, and contractors, creating reports, and identifying opportunities for corrective action. 

What sets Broadleaf apart for Julie is the company’s commitment to personal growth and skill enhancement. She appreciates the opportunity to learn new things and take on more challenging tasks within her team. Julie notes, “Broadleaf is very encouraging of personal growth and fosters an environment that allows us to enhance our own skillset via LinkedIn Learning as well as exploratory discussions with other channels/roles.” 

The Broadleaf Difference 

Julie’s experience at Broadleaf has been marked by rapid advancement and continuous learning. She has quickly built up her invoicing protocols and program acumen, reflecting her ability to adapt and grow within the organization. 

When asked to describe Broadleaf in one word, Julie chose “collaborative.” This sentiment is echoed in her appreciation for the company’s generous approach to employee well-being, offering flexible scheduling, holidays, and fun events and activities. 

Looking to the Future 

Julie believes that the future of the MSP/VMS industry will be more automated and data-driven. Her enthusiasm for learning new Excel tricks and taking on complex tasks positions her well for this evolving landscape. 

Life Outside of Broadleaf 

Outside of work, Julie’s life is filled with passion and purpose. As a devoted animal lover, she and her husband care for four dogs and four cats. They also volunteer with two animal rescues, helping to foster and place dogs in forever homes. 

Julie’s personal interests are diverse, ranging from being an avid Buffalo Bills and Buffalo Sabres fan to playing fantasy sports and advocating for human and animal rights. She enjoys cooking, watching Hallmark movies, and knitting and crocheting. 

Balancing Work and Personal Life 

The hybrid work schedule offered by Broadleaf has been instrumental in helping Julie maintain a healthy work-life balance. It allows her to spend more time with her beloved pets while still excelling in her professional role. 

Dreams and Aspirations 

If given the opportunity, Julie’s dream is to travel to Calabria, Italy, where her grandmother was from, and take cooking classes in the region. This aspiration reflects her love for family, culture, and culinary arts. 

Julie Miller’s story at Broadleaf is one of growth, dedication, and the perfect blend of professional development and personal fulfillment. Her journey exemplifies how diverse experiences and a passion for learning can lead to a rewarding career in the dynamic world of talent and staffing.