FAQs
What is a Managed Service Program?
A managed service program (MSP) is a third party driven solution that oversees your business’s contingent workforce operations. The MSP manages the full lifecycle of temporary and contract labor, including job requisitioning, interview coordination, temporary employee onboarding, invoice and payment management, and reporting.
By centralizing these processes, an MSP increases transparency, strengthens governance, controls costs, and improves overall workforce performance.
Why should we choose a Managed Service Program?
Partnering with a proven MSP provider like Broadleaf gives your organization greater control over its contingent workforce. An MSP can unlock many advantages, including streamlined recruitment and supplier interactions, improved access to qualified talent, reduced operational costs, and increased regulatory compliance.
What are the costs associated with an MSP?
MSP pricing is typically structured as a supplier-funded percentage of spend. In return, the MSP centralizes and manages contingent workforce operations, often reducing overall administrative costs while improving financial oversight and productivity.
Why Broadleaf?
Broadleaf is purpose-built to help procurement and HR leaders run high-performing contingent workforce programs with high levels of stakeholder satisfaction. We combine disciplined program management with competitive supplier ecosystems that improve candidate quality and reduce cycle times. Ultimately, the results are MSPs that are easier to manage, easier to scale, and easier to defend, with clear visibility into performance, spend, and risk.
Also, our customers regularly cite the following key differentiators:
- An experience-first service mindset (Exceed CX) that drives adoption and stakeholder satisfaction; customer satisfaction exceeds 94% and supplier satisfaction exceeds 92%
- Service and support agility that delivers structured programs which are tailored to accommodate unique business—and business unit—needs
- Technology and reporting built around actionable data points, not dashboards for dashboards’ sake
- Supplier-neutral governance that preserves healthy competition and rate integrity
- Proven change management that reduces friction for hiring managers and suppliers
How do we get started?
Complete the MSP inquiry form on this page or contact us online today to share your contingent workforce goals. We’ll schedule a consultation to assess your current state, identify opportunities, and develop a solution tailored to meet your needs.