According to the U.S. Bureau of Labor Statistics (BLS), employment in customer care and administrative support occupations is projected to decline over the 2024-2034 decade.
With over 50 years of workforce management experience, Broadleaf is well-equipped to source and recruit administrative and customer support candidates across an array of job disciplines. As your partners in total talent management, our team of talent acquisition experts consult with our clients and customize solutions to meet their specific needs. At Broadleaf, we help propel your workforce into the future.
As senior leaders collectively prepare for the start of the new year, developing a well-designed talent approach will be critical in effectively sourcing, recruiting, and retaining these in-demand candidates. By leveraging our 2025 Customer Care & Administrative Support Salary Guide, your organization will be well-positioned to attract these qualified professionals with competitive salary rates in 2025 and beyond.
Administrative and customer support positions with the highest projected growth:
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Broadleaf Solution Designer, Kelly Reed, recently attended a webinar hosted by LiveHire and QuantumWork Advisory. The panelists discussed the most common reasons direct sourcing programs fail. In this blog, Kelly shares her key takeaways from the webinar.
The number of job openings currently outnumbers the qualified candidates available to fill them. Specifically, there are two jobs available for every unemployed worker. The best candidates have several employment options and organizations are realizing they must act faster to secure top talent. Gem, a talent engagement platform, found that the median time to hire across all company types was 23 days—up from 18 days for the same period last year. It was found that the time to get a candidate to show up for and conduct an interview was shorter when compared to last year, but the time spent in the hiring process was longer.
In today’s recruitment landscape, candidate ghosting has become a significant challenge for employers. Learn more about candidate ghosting, and how to combat it in this blog post.