Broadleaf has long been recognized as a premier provider of total talent and workforce management solutions. But who are the people behind-the-scenes that help make our success possible?
In this edition of our “In the Limelight” series, meet Bridget Domagala, Director of Business Solutions. After starting her career at Broadleaf as a young, wide-eyed college graduate, Bridget has quickly climbed the ranks of our organization. In overseeing the implementation of major accounts, Bridget works hand-in-hand with our Delivery team and thrives at producing exceptional results for our valued customers.
What led you to Broadleaf after finishing school?
Throughout my college career, I had always been drawn to part-time job opportunities that were customer service focused. I’ve long felt a sense of personal satisfaction in helping people. Being able to make a difference in someone’s day, no matter how big or small, was my goal when entering the workforce.
Upon graduating from SUNY Brockport, I began conversations with the team at Aleron (then known as Superior Group) and instantly fell in love with the organization’s business model. In my first role with the company, I worked in the Xerox Trainer Program and was able to talk to converse with our valued customers to ensure their needs and expectations were properly taken care of. I then progressed to the position of Senior Staffing Coordinator, where I enjoyed the opportunity to interact with our contract staff workers on a daily basis and was fortunate to get to know many of them on a personal level. It’s surreal to look back on those early formative years of my career, especially now that I find myself in a director role!
What excites you about your work?
My job allows me to showcase my creativity in crafting and implementing tailor-made solutions for our customers. As our team submerges deeper and deeper into the weeds of a particular project, the dozens of moving parts can sometimes create organized chaos. But I love dealing with these frenzied moments and being able to re-center our efforts to keep things in control. It’s the feeling of playing quarterback that I enjoy most – being able to slow the game down or speed it up according to what we feel is best suited for our customers.
What challenges you about your work?
The world of workforce solutions is ever-changing. Employees in our industry need to not only stay current with new technology, best practices, and regulatory compliance, but be able to convey the significance of these developments to customers. At Broadleaf, gaining a comprehensive understanding of our suite of total talent services is crucial for on-the-job success and optimal workplace performance. There are always unforeseen challenges along the way, all of which provide excitement to my day.
How has Broadleaf kept pace with changes in the industry in recent years?
Over the past several years, we’ve undergone a restructuring and realignment that has impacted our entire company. Our organization used to be very siloed in its approach to operations, as our teams were previously divided by service line and department. Today, however, we operate under a full business solution team. Regardless of department, all of our team members play integral roles in supporting our overall organization. This sort of reinvention was crucial in promoting a sense of teamwork and working together as one, cohesive unit to achieve our shared goals.
In terms of keeping pace with industry changes, Broadleaf has always placed a high degree of importance on continued research and development. Our studies keep us informed of industry best practices and methodologies that we can effectively integrate into our solutions. We maintain close ties with leading organizations like Staffing Industry Analysts, American Staffing Association, HRO Today, and RPOA that keep us apprised of information on the management of contingent labor. Ultimately, our team is constantly seeking fresh, innovative perspectives that will better our organization and that of our clients.
Describe Broadleaf in one word.
Our Broadleaf team is driven. We all strive for excellence in our work and are firm believers that there is always room for improvement in every project. Rather than hanging our hats on a “kudos” from our clients, we continually challenge ourselves to identify areas for growth that drive effective performance and further cost savings for our clients.
What makes Broadleaf a great company to work for?
As I quickly approach the 15-year milestone with Aleron Group, I couldn’t ask for anything more in my employment tenure. I have been given six different promotions during my time with our organization. These experiences have allowed me to learn about so many different aspects of our business and become a subject matter expert in a variety of areas. Our organizational structure features an open line of communication to senior leadership at the C-suite level. It’s an exceptional feeling supported by management and embraced by this great company for so many years. With 15 years under my belt, I think I’ve got 15 more to go!
To learn more about Bridget, connect with her on LinkedIn.
For more from our “In the Limelight” series, be sure to check out our Broadleaf blog.